System Details

ProDIGIQ’s Quality Management System (KEROS) is a comprehensive, aviation software platform for the management of quality programs. KEROS provides an intuitive quality management software platform that allows users to schedule and conduct audits, inspections and other quality management processes. KEROS allows aviation organizations to manage and mitigate non-compliances by assigning Corrective Actions to reported Findings and providing a closed loop process to ensure completion and verification of Corrective Actions. KEROS includes state-of-the-art features for quality management, such as the ability to share audits with third-parties, offline submission capabilities, and robust user settings. KEROS has comprehensive data-analytics and advanced reporting capabilities to provide organizations with key information for data-driven decision-making.

KEROS Overview

• End-to-end aviation quality management software
• Comprehensive quality management process including but not limited to audits, inspections and evaluations
• Closed loop Corrective Action process for mitigation of non-compliances

Key Benefits

• View dynamic dashboard with drill-down capabilities for urgent information, key scheduling items, and relevant statistics
• Schedule recurring Quality Management processes such as audits with automated alerts to be sent to the appropriate stakeholders with actionable information, such as due dates
• Provide third-party vendors with limited access to particular audits for completion within KEROS
• Conduct audits, inspections and evaluations on a mobile device utilizing KEROS’ mobile responsive and intuitive interface as well as mobile app

Additional Subject Information

Quality, as defined by the International Organization for Standardization (ISO) standard 9001:2015 is the degree to which a set of inherent characteristics fulfils requirements. Safety, as defined in the International Civil Aviation Organization (ICAO) Safety Management Manual, is the state in which the possibility of harm to persons or of property damage is reduced to, and maintained at or below, an acceptable level through a continuing process of hazard identification and safety risk management. Quality management components include the establishment of quality policy and objectives, quality planning, quality control, quality assurance, and quality improvement, as defined in ISO 9000:2015. A quality management system (QMS) in aviation focuses on various internal processes and enables the organization to identify, measure, control and improve the effectiveness of its processes for safe and efficient air operations.

While quality and safety are distinct, quality management systems and safety management systems (SMS) are highly complementary and often integrated to work closely together and achieve the overall goal of aviation safety. QMS is the foundation for SMS in aviation. QMS has already established many of the processes that the SMS requires, such as management review, analysis of data, corrective action, and internal audit. Some improvements to QMS processes are needed to fully meet SMS requirements. Examples include establishing processes to better identify new hazards and establishing processes to measure the effectiveness of safety risk controls. These improvements will be developed during the SMS implementation effort over the next several years.

Benefits of QMS in Aviation

• Continuous improvement of internal processes and operations
• Streamlined process to measure effectiveness of activities
• Logical and clear association of Findings with audits, inspections or evaluations

Signs That an Aviation Organization Needs QMS

• Unable to easily link associated Corrective Actions and Findings together
• Closing the loop on Corrective Actions and deploying effective mitigation strategies is difficult
• No established process to track and evaluate effectiveness of activities