Author Archives: ProDIGIQ

Efficient Gate Management is a Must in COVID-19 Pandemic

Posted on by

Picture1

COVID-19 has significantly impacted airport terminal operations. Several airport terminal expansion projects have been put on pause as airports lack the financial resources to support these projects due to economic crises. As a result, airports have insufficient space to accommodate flights. COVID-19 has exacerbated this issue with the introduction of new health guidelines. Airports must be cognizant of the impact of their gate allocations to ensure compliance with new health guidelines while accommodating passenger volume. Airports need to transform their typical operations to meet the changing demands and health guidelines while maintaining economic efficiency. Airports can particularly benefit from innovative technology to enhance gate management during COVID-19 and alleviate passenger health and safety concerns.

While some airports have digital solutions in place, many airports still rely on a manual process for gate allocation which is prone to error. Optimal gate assignment must consider gate availability, dynamic flight schedules, airport traffic constraints, airline preferences, and passenger experience. With COVID-19, gate assignment must also factor in new health guidelines and time windows to accommodate cleaning protocols between flights. The incorporation of new rules in gate assignment is integral to instilling passenger confidence and providing assurance of passenger safety. Innovative technology for gate assignment has built-in flexibility to adjust to airport-specific rules as well as accommodate the ever-changing needs of the aviation industry.

The gate assignment  process can be automated and streamlined with a robust gate management system. Gate management systems can help airports adapt and implement rules for gate assignment. For example, airports may implement new rules during COVID-19, such as reduced allocation of nearby gates at the same time, to ensure that there is sufficient space for passengers to practice social distancing. Advanced gate management systems have the flexibility to easily incorporate this new rule to create robust gate assignments while taking existing rules into account. Gate management systems can detect and alert airport personnel of gate assignment conflicts and discrepancies in real-time which enhances communication and facilitates a prompt response. Airports can use gate management systems to simulate gate assignments before publishing it to airlines, in order to reduce the risk of conflicts and ultimately increase operational transparency and efficiency.

In addition to automating gate management for passenger travel, gate management systems can streamline cargo operations. Cargo operations have recently spiked as they are vital in facilitating the transport of medical equipment during the global pandemic. The national lockdown has contributed to a boost in e-commerce, further increasing the demand for cargo operations. Airports can utilize gate management systems for efficient stand assignments to accommodate the increased volume of air cargo transport.

Gate management systems are a valuable tool for airports to effectively address the challenges of gate assignment during COVID-19. Gate management systems can also be highly beneficial to airports in dealing with the aftermath of COVID-19, as passenger traffic gradually increases. Gate management systems will equip airports with the necessary tools to efficiently manage gate assignments and easily adapt to the evolving needs of the airport under any circumstance.

Capture

Transforming Wildlife Hazard Management at Airports with Digital Solutions

Posted on by

Newsletter Images - DB (10)

Wildlife activity poses a significant challenge to airports. Airports have encountered seals on the runway, deer in surrounding vegetation and various bird species in trees. Wildlife are attracted to airports due to the landscape structure that may resemble certain species’ natural habitats. Some airports are also situated in the bird migratory path. Regardless of the species and attractant, wildlife activity is a safety hazard for all airports.

According to the Federal Aviation Administration (FAA), the number of wildlife strikes reported per year in the U.S. increased steadily from about 1,800 in 1990 to 16,000 in 2018, which indicates that, on average, over 40 strikes are reported daily. Wildlife activity presents a major safety hazard that can lead to deadly collisions, resulting in the loss of many lives as well as financial loss due to aircraft damage. This safety hazard can be mitigated with the implementation of a robust wildlife hazard management system. Airports can particularly benefit from investing in digital solutions that provide airports with real-time tools to aid in effective mitigation.

While some airports have a digital solution in place, most airports rely heavily on a manual process or a disparate combination of manual, Excel, and internal software documentation to capture various aspects of wildlife management. Digital wildlife hazard management solutions allow airports to automate and streamline the process from end to end, from recording the wildlife sighting to denoting the actions taken, submitting strike reports to the FAA, and analyzing trends and harassment techniques.

A digital wildlife hazard management system is crucial for detailed reporting and real-time analyses. With such systems in place, airports can attach an image of the wildlife sighted to the report. This feature is especially useful as a reference to aid in the identification of unknown species. Some systems also have a map feature that enables airports to easily view the concentration of wildlife sightings as well as the breakdown of sightings by species. Wildlife hazard management systems have the capability to integrate with other systems for seamless data sharing. For example, any strike reports created in the system are automatically sent to the FAA’s Wildlife Strike Database. Any changes made to the strike report will be reflected in the system as well as the FAA Wildlife Strike database. Wildlife hazard management systems can also be integrated with internal systems, such as Part 139, allowing the ability to create a report in the event that wildlife is sighted during an airfield inspection. Digital wildlife hazard management systems allow airports to capture all wildlife data in one holistic solution.

The utilization of digital solutions to monitor and assess wildlife activity can transform wildlife management at airports. Digital solutions deliver innovative, empowering, and intuitive tools for effective mitigation.  Airports can leverage technology to establish a streamlined and comprehensive wildlife hazard management system.

Capture

Airport Management Software Helps Airports Adapt to COVID-19

Posted on by

The COVID-19 pandemic has profoundly impacted the vast majority of industries worldwide, with the aviation sector suffering one of the biggest blows. Mandatory quarantine and social distancing measures have greatly disrupted air travel as some airports report a 95% reduction in passenger traffic. In addition, airports are having to limit the number of onsite personnel, adding further complications in managing day-to-day operations. To help sustain operations, airports have found the use of Airport Management Software (AMS) to be critical during this global outbreak. With AMS solutions, airports have been able to maximize their limited personnel and resources as well as provide a tool to allow for remote collaboration on airport business.

To maintain efficient operations, airports are utilizing AMS solutions to manage property, safety, maintenance, airside operations and other critical processes. As some airport personnel continue to work remotely, AMS solutions provide the capability to easily retrieve and/or submit documents/forms from anywhere using a mobile phone, laptop, tablet or any other internet-enabled device. This has been crucial in maintaining efficient operations as airport personnel easily access and submit airport data while they work remotely. Furthermore, airports are maintaining effective communication as they are able to automatically share pertinent data through automated alerting and real-time analytics dashboards. An additional area where AMS solutions have helped during this crisis is in optimizing utilization of an airport’s aircraft parking stands. Research shows that 62% of passenger jets worldwide have been grounded, leaving airports with complex aircraft parking challenges. Utilizing AMS, airports have been able to quickly and efficiently optimize use of their aircraft parking spaces. These solutions have provided the capability of enhancing the visibility of aircraft parking spots as well as help utilize airport facilities to the fullest.

With the various benefits that AMS solutions provide, airports have been able to sustain their operations with their limited resources and personnel. Although the global pandemic has greatly disrupted the day-to-day operations of airports worldwide, airports have luckily been able to get through this difficult time through leveraging AMS.

 

Sources –  https://aci.aero/news/2020/04/01/economic-analysis-shows-covid-19-is-an-existential-threat-to-airport-business/

https://www.internationalairportreview.com/article/114585/aviation-industry-covid-19-pandemic/

https://www.bloomberg.com/news/features/2020-04-16/coronavirus-travel-what-happens-to-planes-grounded-by-covid-19

Click on the button below to learn how SANTORINI can help your Airport

ProDIGIQ's Operations Management System (SANTORINI)

Digital Solutions – A Gateway to Long-Term Environmental Sustainability for Airports

Posted on by

One of the biggest challenges that airports currently face is long-term environmental sustainability. According to a recent study, airports are one of the major contributors to the world’s global carbon emissions. Considering that air traffic is expected to nearly double by the Year 2037, airports will continue to be one of the world’s major contributors to carbon emissions, unless proper sustainability initiatives are taken.

Investing in technology, such as digital solutions can be a great first step in making an airport more sustainable. An airport’s operations, safety management and training processes have traditionally been very paper-intensive. Considering the amount of required inspections, operations reports, daily logs, training records, safety reports and investigation findings that are documented on paper, it is easy to see how the digitization and automation of these processes can help airports significantly decrease their carbon footprint. Thus, making themselves more sustainable.

In addition, some airports heavily rely on the use of paper to document important information for their leases. Airports typically need to document and monitor lease terms, lessee information, plots, insurance requirements, security deposits, rent, etc. Utilizing digital solutions to electronically document this information can increase an airport’s sustainability.

More than reducing paper usage, the use of a Resource Management System can also greatly decrease an airport’s carbon footprint. Resource management systems offer airports various benefits such as optimized gate utilization, increased efficiency and maximization of current infrastructure. More importantly, it can reduce an airport’s carbon footprint by reducing jet fuel usage. By fully optimizing the gate assignment process, airports will limit the amount of time aircraft spend taxiing on the runway. One study suggests that 18 tons of CO2 are released into the atmosphere during taxiing operations alone. Lastly, one additional benefit of optimized gate utilization is increased customer satisfaction by reducing time spent on the tarmac.

In conclusion, investing in digital solutions can greatly align with an airport’s sustainability goals by decreasing CO2 emissions and eliminating the need for paper usage. Certain government agencies are also willing to offer funding for certain projects that assist with long-term environmental sustainability efforts.

 

 

Sources – https://www.bbc.com/news/science-environment-49349566

https://www.greenaironline.com/news.php?viewStory=2342

https://www.iata.org/en/pressroom/pr/2018-10-24-02/

Airside and Safety Automation: Planning for Sustainability

Posted on by

Through the Airport Carbon Accreditation program, 133 European Airports have taken on the challenge to reduce their airport’s carbon footprint.  The program has set ambitious goals and is currently working towards 67 of its member airports to reach carbon neutrality by 2030. While a portion of European Airports have met their goals, the majority of program members will need to find innovative and cost-effective solutions to help them meet their objectives.

In today’s day and age, the new world of technology provides a plethora of innovative solutions which enable airports to meet mission-critical objectives. Increased productivity, streamlining business processes, reducing costs, enhanced communications, increased operational insights are all major benefits of technology, but a major benefit that is sometimes overlooked is increased sustainability.

European airports looking to improve their airport’s sustainability efforts can begin by further enhancing their most critical operations by utilizing software. Software is an ideal solution to improving sustainability in that it is a solution that pays for itself.  European airports that have tight budgets can invest in software knowing that by eliminating process deficiencies and increasing productivity, the cost savings will ensure a complete ROI. Critical areas which can greatly impact airport sustainability when automated include airside operations, safety management, and resource management. In addition to increasing sustainability, automating these processes can also increase airport safety and enhance operational efficiencies.

Documentation and tracking of information relating to airside operations has traditionally been very paper intensive. Automation of these processes can reduce an airport’s carbon footprint by drastically reducing paper usage. Research shows that airports can reduce paper printing and consumption by up to 50 percent by automating the majority of airside operations processes alone. This helps airports achieve quantifiable and measurable success in becoming eco-friendly.

Safety management operations are also very paper intensive. From safety reports to submission of investigative findings, tracking of safety data can consume a tremendous amount of paper.  In providing a digital platform to submit and archive this information, it will help to further reduce paper usage at airports.

The use of resource management software is also an excellent way to reduce carbon emissions. Resource management software allows airports to optimize their gate and resource assignments to maximize the use of the airport’s current infrastructure. By optimizing these processes, the system would decrease time aircraft spend taxiing to a gate, thus reducing jet fuel usage. According to a recent study, it is estimated that around 18 million tons of CO2 are emitted annually during aircraft taxiing operations and, for Heathrow Airport, aircraft taxiing contributes to 30% of the airport’s total CO2 emissions. In addition to improving sustainability, resource management software can also help to improve other critical airport priorities including customer satisfaction, due to decreased aircraft congestion, and reduction of labor costs.

In conclusion, implementation of airside operations, safety management, and resource management software is an innovative way to help make airports “green”. Software implementation in these areas provides a multidimensional solution that provides various benefits which can help European Airports meet their sustainability goals.

 

Works Cited

Surgenor, Christopher. “Early promise of green aircraft taxiing solutions has yet to materialize although progress on regulatory approvals.” Green Air, Green Air Communications, February 24, 2017

https://www.greenaironline.com/news.php?viewStory=2342

 

Koumelis, Theodore. “Europe’s airport industry commits to set new vision of sustainability.” Travel Daily News, Travel Daily News, June 20, 2018

https://www.traveldailynews.com/post/europes-airport-industry-commits-to-set-new-vision-of-sustainability

 

 

 

GIS Now And Into The Future

Posted on by

Geographic Information Systems (GIS) capture, store, manipulate, analyze, manage, and present spatial or geographic data. This evolving technology has been adapting into the airport space since the FAA launched the Airports GIS program in 2009 for the gathering and storage of airport data. This put the spotlight on GIS as an available data tracking platform to improve how airports currently store and manage various data sets for a range of reasons.

GIS has many benefits with present technology and will continue to become even more valuable with future advancements. Investing in GIS is critical to optimizing an airport’s operational processes and in doing so now will not only improve current procedures but also set an airport up for success in the future.

GIS allows airports to improve a range of processes including asset tracking, lease management, maintenance management, and everyday operations. GIS provides a unique way for airports to map/visualize any important assets as well as visualize airport properties.

GIS is extremely helpful for airports due to the “drill down” capabilities. Not only are you able to map and visualize assets and properties using GIS, but the added benefit is associating helpful data which provides insights into the particular property/asset. With a single click, one could pull up information such as:

  • Lease records regarding a specific plot.
  • Manuals and maintenance records associated with a particular asset.
  • Current inventory of specific parts associated with an asset.

Currently, GIS is an incredibly useful tool for an airport’s operations and, with future improvements, will be even more critical to further enhancing an airport’s operational efficiencies. Aniruddha Banerjee, Ph.D., an expert in GIS technology, explains that advances in predictive digital mapping will help to provide more in-depth operational insights than is currently possible. This technology could potentially analyze GIS data to identify and notify airport stakeholders of problem areas/assets at airports. For example, if an asset needed to be continuously replaced, in a non-random fashion, GIS would be able to identify that there may be underlying issues that are causing this issue and then notify airport personnel of the problem.

Another prospective innovation of GIS is its simulation/modeling capabilities, otherwise known as Simulation GIS.  Advances in Simulation GIS will allow for more accurate modeling of various airport specific scenarios. One relevant example would be the modeling of air or ground transport systems. With the potential for mass drone usage at airports, airports will have to prepare for new safety concerns regarding organizing operations for not only manned but unmanned aircraft. Specific safety scenarios through Simulation GIS will be more easily predicted and will assist with informed decision making and strategizing.

When put into action, Simulation GIS can assist an airport in implementing new and improved policies/procedures, an example being the decision on what wind speed should trigger a no-fly zone aided by simulating different wind speed scenarios with Simulation GIS. This technology can also be used for optimizing of ground transport to maximize resource usage, like finding the most efficient routes for taxiing aircraft to their gates.

Additionally, the advancement of light detection and ranging technology, also known as LIDAR, will help provide an accurate 3D measurement of factors that can become part of GIS maps.  Many studies, like the LIDAR Deployment for Airport Obstruction Survey from 2010, have shown that using LIDAR technology to map trees allows an airport to accurately plan maintenance, such as tree trimming, using growth simulations. Adding trees, fences, new construction, etc. can allow an airport to have a precise look at every part of the airports’ dynamics.

Utilization of GIS maps supports airport procedures in a variety of ways. Being able to associate data to specific layers and future improvements in predictive mapping and simulation add a resource that increases not only an airports efficiency but also reduces cost. Utilizing GIS is not just critical for present-day functions, but it is essential for future productivity.

The Significance of Social Media and Sharing

Posted on by

Social Media applications (apps) have taken the world by storm, working their way into many aspects of modern life. People take their phones everywhere with them and document their life – travel experiences especially – so airports should ensure it’s easy for passengers to share enjoyable travel experiences.

Many websites now have buttons to share links straight to the user’s social media account, and some companies advertise their products directly through a company page. But now there’s an even better way for airports to utilize social media.

Snapchat recently released sponsored filters by General Electric. These filters only appear when at a certain location, and 50 major airports across the U.S. have special filters for users to utilize. When at JFK, for example, a user can choose to take a “snap” with an overlay of the name of the airport and their flight plans, sharing the experience with their friends and family through this filter.

This is an interesting application of a social media app working hand-in-hand with a company to advertise in a new and novel way, but this can be just the first step into bringing more life to your airport and a better experience to passengers.

Combining an airport’s mobile app with up-to-date social media accounts is the first step to encouraging an ongoing correspondence with your passengers. It gives the ability to have a direct line of communication, especially with frequent fliers who may have valuable feedback for the airport and its operations on the passenger-interaction side. This will remove the need to have expensive surveys done when you can have direct conversations with your customers.

The next step to enhancing the passenger experience is improving the airport’s mobile app. As an example: You could allow passengers to check in for flights on their phones, wave their phone over a machine to scan their boarding pass, use the airport’s mobile app to navigate to their terminal or stores of choice, and then let them easily document the entire experience through social media.

Making the experience as seamless as possible will encourage them to speak positively about your airport, and if they can easily access their accounts and then address the airport’s social media accounts to share the good times – then their friends, family, and followers will pay attention and, hopefully, use your airport as well.

There are certainly a number of benefits that would come from creating a silky smooth experience like above aside from the word-of-mouth advertising you would receive and improved passenger experience for travelers.

Data can be collected from social media, allowing you to generate analytics with the proper systems to see what passengers are saying and thinking about your airport directly. When they are encouraged to post their experiences, it’s more data to read and learn trends from. This gathered data could present you with improvements to be made, or simply let you know what you’re doing right at your airport. A close connection with your passengers is tantamount to positive growth.

Properly utilizing social media alongside a comprehensive airport mobile app can lead to many improvements – not only for improving the relationship with your passengers but how you interact with all passenger on your operations side. It’s time to jump into the heart of the storm, and not let trends pass your airport by.

The Importance of a Mobile Solution

Posted on by

Both mobile applications and responsive websites are important in this growing age of smartphones and tablets. To keep up with this explosive expansion of technology, airports must make sure all travelers can grab the information they need to fly onwards.

Mobile applications and responsive websites are two sides of the same coin. Mobile apps are downloaded on for use on phones and tablets while a responsive website is a website that works and displays great across all devices.

The number of global mobile users passed desktop users in 2014 and the popularity of these devices continues to expand, according to a study done by Morgan Stanley Research. 51% of time spent with digital media by adults is through a mobile device, according to a study done by eMarketer this year. Only 42% is done through desktop devices in comparison, and 7% through other devices.

The direction you’ll want to take with your airport will depend on many factors, and it’s best to consider the pros and cons for each possibility before going forward.

Apps can do quite a few things that responsive websites cannot. You have access to a wider array of functions and styles, as well as complete control of all its aspects. Apps can be made in any number of programming languages, allowing a much greater range of possibilities compared to a website’s HTML, CSS, and JavaScript. There’s only a limited number of things that can be done with a website effectively. The possibilities for an app are almost limitless but are dependent upon creativity and needs.

Mobile apps can serve the user personally, and are able to keep useful information without logging in and out constantly. Passengers could scan their parking location and store it in the app – making sure they know where to go on their return. This personalized experience and other functions can be very useful for frequent fliers that have their local airport’s app downloaded.

These features, however, come at the price of needing to go through lengthy update processes, licensing applications, and development time – along with the fact that not everybody may want to download something.

89% of time spent with digital media is within an application rather than browsing the web. Even though this hefty statistic includes all apps (games, social media, etc.), it shows that people are certainly willing to download apps, but it must be for a good reason to the individual.

Responsive websites are becoming popular – and for good reason. If a whole website is planned around looking good on all devices, then a consistent brand image can be put forward.

Ofcom Research discovered that desktop PCs are falling in popularity – with a much larger percentage of people owning laptops, smartphones, tablets, game consoles, and even portable gaming devices beating out desktop computers. This means people are purchasing a wide variety of devices that can access the Internet, and a website must be prepared for that.

Responsive websites are built with mobile devices in mind first, and then expanding to the desktop and other views. They stretch and add content as the screen size grows, allowing you to customize what will be on which devices depending on screen size and orientation.

Though a website may not be able to have all the functionality an app may have, the versatility, consistency, and lack of download push it to the forefront of what may be preferred. If someone is just looking for information rather than interaction, a website is easier to sort through and deal with.

But with all this information, a choice is still left. Do you choose one? Both? You have to decide based on the needs of your airport and passengers.

Ideally both should be had to ensure you reach all the right audiences, much like having a parking structure close to the airport for people in a hurry and a long-term lot far away for cost-conscious passengers. An app caters to frequent fliers while a responsive website will cater to your leisure travelers and people passing through the airport. Reaching for both a responsive website and mobile apps can allow you to push your brand image into the forefront of users minds.

Just be careful to ensure the app and website aren’t exact copies. Let the responsive website be what it would be, and mold the mobile app into something with extended functionality and uses that travelers would want, but cannot be put easily into a website.

Regardless of the direction an airport takes, a mobile solution is increasingly important. 80% of Internet users own a smartphone, and it’s a statistic that will not stop growing as smart technology become more popular and affordable.

To land in and keep up with the growing world of smartphones, airports must look at their decisions with technology and stay connected with passengers. There are pros and cons to going with mobile apps, responsive websites, or both – but there is no doubt a choice must be made in order to not fall behind.

Digitization delivers delicious data

Posted on by

The world is becoming increasingly digitized, and technology growing exponentially more efficient – these factors ensure that collecting and analyzing data has never been easier or as comprehensive. We all now live in an era driven by data.

Anybody can now access vast amounts of resources alongside the data that comes from it. Airports especially need to learn what information to collect, and when and where to apply the data-driven trends. Those who don’t take advantage of these modern means will be left far behind others who use data-driven strategies to make key decisions.

The traveler demographic is rapidly growing and is projected to reach 7 billion passengers per year by 2020, according to the Airports Council International. This means more and more data can be collected and utilized to improve your airport. Future trends can be predicted, efficiency and security increased, and productivity improved.

Given this flood of new and rapidly growing information, a trusted technology partner to provide the requisite expertise or the in-house staff with the proper skill-sets to analyze and collect this data will be a must. Without the ability to truly analyze and utilize this data, it will be meaningless.

Not only do you need people in place to be able to analyze the information – there must be actual systems in place and you need to know what you want to get out of it. Given the depth and breadth of airport operations – from landside, terminal, and airside – it is important to know how well every aspect is performing. Data analysis can significantly aid the airport in achieving this goal. 

Data gathered from daily Part 139 inspections could be utilized to see trends on the airfield and perform proactive maintenance to avoid disruptions. Passenger flow information can be examined by detail by separating it by the time of day and day of the week. It can then be viewed from the lens of underlying factors such as seasonal upticks and weather conditions. The information gathered not only can be used for airport staffing but can also be utilized to help concessionaires and parking appropriately prepare for upswings or low periods.

At our local airport, we have experienced food concessionaires closing without taking into account the scores of possibly hungry passengers waiting for delayed flights in the concourse – making it a missed opportunity. Timely information to the concessionaires can help improve their bottom line, the airport’s revenue share, and the overall experience of passengers traveling through the airport. Another common view is when the line from the parking lot snakes through rows waiting to pay at the few manned parking lot kiosks. Closing the loop on flight arrivals, parking lot capacity, and iterating the patterns when the aforementioned scenario occurs can help avoid this from becoming a repetitive occurrence.

If there is a measurable output, it can be dissected and analyzed to help improve your airport operations, better the lives of your employees and passengers, and work with the community to achieve newer and higher goals. With this massive growth of information, airports must to move with the times and wield data as a way to pave the path to a new, informative era.

The Case for Automation and Digitization

Posted on by

The world is becoming increasingly digitized, moving away from physical stockpiles of information in favor of compact, environmentally friendly, and easily accessible data. Binders and cabinets with documents in silos, spread across an airport can now be accessed easily in one place from any device – off or on the airport.

The time is ripe for airports to consider the benefits of transitioning to an automated system. Inaction can cost an airport more than the price of an automated system, even if the upfront cost seems higher. This concept is important for any business or government entity but especially applies to the complex operations at airports. If airport operations are unable to access critical data in real time, on top of the obvious losses are hidden losses. Even when operations appear to be working as intended, there are always explicit and implicit costs that should be considered.

Airports track explicit costs – which are easily quantified – like the upfront cost of a FIDS system. The hidden or implicit costs are usually more difficult to track but are still an expense nonetheless. Implicit costs are the time that could have been spent elsewhere, potential hours lost, possibilities missed, and dangerous situations left unchecked.

Digitization and automation of timely manual processes are the keys to eliminating an immediate source of implicit losses through real-time interactions. Filing paperwork takes a lot of time and searching through the documents can be even more time consuming. Not having access to these documents when decisions need to be made can further complicate the process by duplication of efforts, such as multiple work orders filed for the same discrepancy. Bringing these to an online system makes all aspects of operations easier, organized, and cost effective – and environmentally friendly as well.

Digitizing information makes it significantly easier to access and organize critical information as well. Airfield inspections can be done from a smartphone out on the tarmac; maintenance can be aware of an airside work order as soon as operations inspector notes the discrepancy; and management efforts can be recorded from the site and read in the office simultaneously. Efficiency is reached when multiple people can access the same records on the same portal, from various devices and locations in the airport.

While digitization helps reduce time and resources by streamlining records, automation helps reduce duplication of efforts. At many airports, the lack of real-time access to relevant data causes airport staff to re-issue a work order or attend to a matter that was already addressed in a prior shift. Automation also aids in communication within and between airport departments. Automated emails have replaced calls to other departments to notify them of an issue, such as a work order. This is not only a time-saving tool but also a valuable communication medium. It keeps all relevant parties constantly on top of critical issues at the airport.

Processes currently done manually will become much more efficient and cost-effective when automated, and allow staff to focus on critical issues affecting the airport. Different airports will have different needs and budgets – but for any airport considering a system to automate their processes, the cost of inaction may very well far exceed the upfront cost of procuring a system.