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Monthly Archives: May 2015

The Internet of Things spreads to Airports

Posted on May 22, 2015 by ProDIGIQ

Technology is rapidly spreading across the world. As it improves, devices begin to spin a complex web of communication that is continually growing more complicated and integrated with other technologies – a resource that is yet to be fully utilized by airports, but could be used to great success in many fields of operations, from easing management stress to improving the passenger experience.

This concept, called the Internet of Things (IoT), is an interconnected network of physical electronics which all communicate with each other. This data is shared and spread across devices to enable the applications and technology to better serve the user. For example, a Wi-Fi-enabled thermostat or garage opener can send data to and work with your computer, phone and even smart watch.

This concept is beginning to take form in airports as well, especially as technologies advance. Passengers and employees can use wearable technology in the form of Google Glass and the Apple Watch alike to ease travel and operations. Passengers can wave their smart device over a terminal instead of carrying a ticket and waiting in line; Google Glass can guide employees and staff through other devices towards problem areas or to help passengers, and much more.

The use of these technologies is only the tip of the iceberg that is the Internet of Things. In order to create a future of integration and growth of communicating electronics, more freedom to grow needs to be given and safety of the devices needs to be ensured. This is especially important to consider its use of at airports, as the proper application of technology can heighten safety and greatly improve the travel experience.

Advancement in biometric security could release the need for even passengers to have devices or papers. Cutting edge surveillance coupled with devices could detect threats and inform staff before employees and passengers can even notice. iBeacons placed around the airport can guide travellers to their destination, to deals at stores or airport events across the property; or it can guide staff to problem areas, passengers in need of direction, or to the proper locations in the event of an emergency.

Safety is a concern if the Internet of Things is not properly applied and secured. With so many disparate devices sending data back and forth, we need to ensure that the information is protected. Similarly with Uber and Lyft, regulations need to be put in place to ensure passenger safety on top of the convenience the applications grant. But that is only one step towards a brighter future. As long as these technologies are properly secured and implemented, airports will be able to use them to great success.

It is time to discard old business models and join the web of ever-improving technology, ensuring that airports can continually improve operations and the passenger experience.

Posted in Products and Services, Technology | Tags: Internet of Things |

Software as a Service taking Airports to the Cloud

Posted on May 12, 2015 by ProDIGIQ

The world works at blinding speeds with advancements in technology, and airports aren’t slowing down either. Software and applications of today should be delivered and work at the same speeds, ensuring the aviation industry can keep pace.

Software has been sold with a license and up-front cost and has been received as either a physical copy or digital download. Software as a Service (SaaS) is a new model in business that is growing in popularity compared to the traditional methods.

It is a change in the way the software is sold, maintained and accessed. The software is licensed and delivered on a subscription basis and is centrally hosted by the SaaS provider. It is also known as the “Cloud” model because there is no need to physically or indirectly distribute the service, and it can be accessed instantly.

There are a number of characteristics that generally make up Software as a Service. The software is highly customizable, configurable and is often updated more frequently than traditional software. Updates are implemented and released by the SaaS provider, as needed with minimal disruption to the end-users.

Airports need services they can count on to ensure operations run smoothly, and airport personnel need to be able to share real-time information. Software as a Service encourages this through interfaces that operate over wide area networks, allowing for employees and staff to always have access to what is needed with real-time information.

Software as a Service also allows airports the flexibility to get only the software components they need and scale as their needs evolve and grow. Specialized hardware doesn’t need to be bought and installed to run the software – the software is maintained without intervention and delivered over the Internet. This means adding more capabilities is often a breeze.

Support, backups, and maintenance are taken care of by the provider, relieving the airport staff of maintaining, supporting and updating the infrastructure. These inherent traits of SaaS make it a suitable solution for airports, given the complexity of airport operations and the cost cutting that is making internal IT resources scarce.

Software as a Service is the answer for keeping pace with technology, especially in the Aviation Industry. It is time for airports to harness its full potential and take off to the Cloud.

Posted in Aviation Industry News, News, Our Services, Products and Services | Tags: SaaS, Software as a Service |

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